About AlexAI
We build AI customer care for financial institutions.
The two names
Alex is the AI voice your customers hear.
AlexAI is the company and the platform behind it.
In short: Alex answers the call; AlexAI runs the floor.
Our story
A customer service line can fail in two ways: the caller waits, or the caller is told something wrong. Many AI tools fix the waiting and make the wrong answers worse, because an AI asked for a balance will give one even when it doesn't know it. We started AlexAI to fix both.
Vision
Every financial institution can answer its customers quickly and correctly, with its own people one step away.
Our values
Accuracy
Every answer comes from the client's own records. If we don't have it, we say so and bring in a person.
Security
Each client's data is kept separate. A caller is verified before anything about an account is shared.
Reliability
Alex handles a known list of questions and hands everything else to a person, so callers and clients know what to expect.
Responsible automation
AI takes the routine questions and people take the rest. We do not promise a person is always free, but we promise the representative joins the same call and already knows what was said.
Put Alex on one line and listen to it work.
Start with one line, alongside your team. We set it up with you. Then you listen to the calls and read the records.
Access to a workspace is reviewed before an account is opened.